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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] Link to ticket progress online not working

I am having problems on a new installation and hope someone can help.  I want clients to get a link they can click on to see the ticket progress.

It looks from the Admin Panel > Email > Templates page that it is OK - see attached file.  When I click on Edit, it shows the following link:

When a client clicks on the link, it asks for their email address and ticket number which if they complete.  Then they are sent an email with a link but that too does not work.

I feel this must be simple.  Can anyone help?

Server Information
osTicket Versionv1.9.4 (c18eac4)
Web Server SoftwareApache
MySQL Version5.1.73
PHP Version5.3.3


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