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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

[resolved] upgrade to Latest Release

current: 1.9.0
upgrade: 1.9.3

I would like to upgrade but I have no idea how to approach this task...I have 500+ tickets currently with a bit or customization and I don't want to loose anything so I am seeking assistance.. Maybe what to do first..


  • edited December 2015
    Ok, beside the wiki ( here's a little guide how to upgrade:

    Really important!
    Backup the mysql database and also backup the osTicket installation directory.

    2. Take the helpdesk offline (Admin Panel -> Settings -> System -> Helpdesk Status -> Offline)

    3. Download osTicket 1.9.3 ( is recommended/official download page)

    4. Extract the 1.9.3 archive

    5. Copy all files from the folder "upload" over your osTicket installation directory

    6. Login to /scp with an admin account

    7. Database upgrade
    A) IF there are any updates that need to modify the database, you will now be redirected to the upgrader (/scp/upgrade.php)
    B) IF NOT, no upgrader is appearing, you should navigate to Admin Panel -> Dashboard -> Information and see the new osTicket version there.

    8. Take back the helpdesk online (Admin Panel -> Settings -> System -> Helpdesk Status -> Online)

    9. TEST, TEST, TEST. Now it's time to test if everthing is ok. Important step at the end. You can e.g. create a ticket through web, email, api (if used), in the scp, reply to a open ticket, and so on to make sure everything works like it should. Beside that check the osTicket logs (Admin Panel -> Dashboard -> System logs) and maybe your PHP / Webserver logs if everything is ok.

    10. Done. You did the upgrade (:
  • Thank you ...everything worked fine ...
  • I'm glad that you got things sorted.  I'm going to close this thread and mark it as resolved.
    Please feel free to start a new thread if you have another question, comment, etc.
This discussion has been closed.