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[Plugin] Equipment Management
Rewritten as a plugin for OSTicket 1.9.2
This plugin allows to track equipment status along with the ticket. Features equipment status levels, tickets history for a particular item and tracking equipment open tickets.
Still in testing phase.
Plugin development guide coming soon.
Thanks
Comments
Thanks, Michael
Another showstopper (althought not specific for this plugin) is the need to modify things outside plugin's folder. Every time an OSticket update is needed, it requires a full re-install and re-deploy, with quite a long downtime: an error-prone procedure that could be avoided with a good enough plugin API.
It will help us with planning for next release.
Well, you're assuming that your db is the authoritative source for data. Might not be.
Think about what happens if one is already using OCS-NG to manage all network devices, but would like to use your plugin to be able to associate tickets to a specific device. A static import isn't good, since the OCS db is constantly changing so you'd have to continuously resync and there would be anyway a delay between when a new device is detected and when you're able to associate a ticket with it...
It's the same problem I've found with external auth backends: data gets copied into the internal db, leading to denormalization, redundancy and (possibly) incoherent data.
But I'm not saying your plugin is not a good product, just a "niche" one. Maybe not the one right for me (that would be more a "bridge" between OST and OCS). Might be that the two are complementary.