osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Do ticket filters execute on a reply from the user (client, not staff)?
e.x.User creates a ticket with an email to the firstname.lastname@example.org. User then replies to the auto-reply email with more information.
I would like to trigger a ticket filter on this reply from the user. Here is a current filter that I have in place so that a user can change their priority to high. The filter doesn't execute on a reply from the user, although it will execute on a new ticket creation.
Ubuntu 12.04.4 LTS