osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Preventing clients from reopening a ticket
I've seen some threads about this in the 1.6x forums (below is one example), however, I can't find anything that'll work for 1.7.
I'd like to prevent/disable clients from being able to reopen a ticket via email. Any help would be appreciated.