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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Changing English Words


How can I change the word Department to  Site  throughout the site. I’m currently doing a search and replace for the term but it is laborious.




  • It would be easier to just add  a new field called Site.
    Departments are a staff side thing for determining access to tickets, and grouping tickets.

    Admin panel -> Manage -> Forms -> Ticket Details

    or if you want to make it a drop down list then

    Admin panel -> Manage -> Lists
    add the list.
    Then go to Admin panel -> Manage -> Forms -> Ticket Details
    and add the list with the label of Site.

    Please help us help you by reading and following this thread: Please read before requesting assistance.  Thank you.
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