osTicket v1.9.7 (stable) is now available! Go get it now
I am receiving an error message on the first screen of installation that displays:
Unable to connect to MySQL server. Possibly invalid login info.
The log in info, however, is correct. I have listed
MySQL Table Prefix: databaseprefix_
MySQL Hostname: localhost
MySQL Database: support
MySQL Username: support
MySQL Password: password
The properties are correct on the settings file in the include folder. I am not sure how to get past this screen and get the program to install.
Thanks for any help you can offer :)