500 Internal server error after installation

jpmidd · June 2014

Hi All,

Just did a fresh install of osTicket v1.9.1 and had no issues during the process. However, when I try to login to the admin panel (or raise a new ticket) I get a 500 internal server error with the following log:

ssl_error_log:[Wed Jun 04 12:02:09 2014] [warn] [client xxx.xx.xx.x] (11)Resource temporarily unavailable: mod_fcgid: error reading data from FastCGI server, referer: https://www.domain.co.uk/admin/support/scp/login.php

ssl_error_log:[Wed Jun 04 12:02:09 2014] [error] [client xxx.xx.xx.x] Premature end of script headers: login.php, referer: https://www.domain.co.uk/admin/support/scp/login.php

Any help would be much appreciated,

Thanks, JP

Nettric · June 2014

What platform is this set up on? Linux? Windows? New install of PHP?

In Windows environments, people often forget to install the correct Visual C++ Redistributable package when they install/configure PHP:

PHP Version
VC9 install C++ 2008 Redistributable
VC10 install C++ 2010 Redistributable
VC11 install C++ 2012 Redistributable

I believe XAMPP installs this by default if you installed the XAMPP stack.

If you're on Windows as well, try deleting the web.config file that comes with the package in the root of your site...For some reason IIS isn't liking the bundled web.config file.

ntozier · June 2014

+1
Please let us know if @Nettric suggestions work for you.

jmendicott · January 3

I experienced this same issue. My logs revealed PHP's maximum execution time was being exceeded. I added:

set_time_limit(0);

to the top of setup/install.php and it fixed my issue, allowing for a complete install.

- John

ntozier · January 3

@jmendicott this thread is from 2014. Please start your own thread and post your environment details.

Killing zombie thread with a head shot.

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500 Internal server error after installation

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