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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

No mail to end users

My Osticket sends out mails ok to agent about new ticket and assignments. Even overdue ticket alerts, but I cannot get it to send out autoresponders, either when a ticket is automatically added via email or manually by an agent. I have checked everywhere I can think of to see if it's deactivated, but I can't see that it is. Any ideas ?

Steen

Comments

  • Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    system environment details?
    email settings?
    screen shots?
    department settings?
  • I will keep that in mind.Thank.  Right now, i think the email I was using, was completely rejecting mail from Osticket. I tried anoth and a collegues. They work.
  • So should I mark this resolved and close it then?
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