osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Our installation was running with no issue (see details below) until yesterday, I noticed it wont send out email. The system is able to login to IMAP+SSL however in the SMTP it is always getting --> authentication failure [SMTP: STARTTLS failed (code: 220, response: 2.0.0 Ready to start TLS)] when logging in to Google SMTP server smtp.gmail.com on port 587. Temporarily I have set to use aspmx.l.google.com on port 25 however whatever has been sent is not saved in the mailbox account of G Suite. What could be the problem?
osTicket Version v1.10.1 (9ae093d) — Up to date
Web Server Software Microsoft-IIS/7.5
MySQL Version 5.7.13
PHP Version 7.0.21