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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Issue in writing a plugin to do ticket auto assignment

Hi team,

We were building a plugin for OsTicket for doing auto assignment. We create a signal::connect on ticket model created and when we call $ticket->assignToStaff its throwing the below error:

"PHP message: PHP Fatal error:  Call to a member function addNote() on null in /var/www/html/osticket/include/class.ticket.php on line 2635"

It works fine when we write the logic in class.ticket.php. What could be the reason? Any fix can be done to do this? 

plugin.php : 

require_once(INCLUDE_DIR .'class.signal.php');
function bootstrap() {
Signal::connect('model.created', array($this, 'doAutoAssign'), 'Ticket');

function doAutoAssign($ticket) {
$ticket->assignToStaff(<staffid>, "SYSTEM (Random assignment)", $alert=true);



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