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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

SLA Plan

How will I fetch and include the SLA Plan assigned to tickets to the ticket view?

Comments

  • Here is what I have made already
    Capture.JPG
    961 x 288 - 48K
  • Also, how will I make the SLA Plan to appear in the csv file?
  • Need an urgent help. :( Thanks if there's one.

    I am using version 1.9.15
  • Answers, anyone? :(
  • The SLA table seems to already be available in the query so in $qselect ~row 252 add sla.name as sla_name and then add this in the cell <?php echo $row['sla_name']; ?>
  • edited July 13
    Thanks!
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