osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
How to prevent duplicate tickets and threads
Since around March of this year our osTicket system started posting duplicate tickets and duplicate threads.
I've tried everything method I know of to troubleshoot and identity where and why this is occurring. I've even implemented a catch condition to check the db tables prior to inserting tickets and threads to see if the contents of the $vars's match what is already in the DB tables.
No success to solve this problem whatsoever.
I've Googled it and see where this issue has been in existence and dates back a number of years.
Does any one have a solution on how to stop osTicket from consistently creating ducpliate tickets and threads?