osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Alert ticket creator of ticket status change
Is it possible to email the creator of a ticket when changing the ticket status to a custom status? For example, I added the status "In Progress" which is also considered an Open ticket to osTicket. When moving the ticket from conventional Open status to In Progress can an email go out to the user letting them know that? If not, for now should I enter a quick note at the same time as changing the status so that the user is kept updated?