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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

change or add ticket source v1.10

Hello!

How to change or add ticket source, when opening a new ticket in version 1.10?

Comments

  • If you are actually running v1.10rc2 like your chosen tags indicate you should upgrade immediately.

    Regardless modifying or adding additional ticket sources is not supported in the UI at this time.

  • Thank you for your attention!!!

    I understand you.

    Then by code, ¿How can I do it?

    My ticket sources are: web (default), suggestion box, satisfaction survey and verbal reception

    Which files should I modify?
    And what tables and fields in the database?

    Regards!

  • I dont think that I have every tried to add another source, so I ahve no idea.  You would have to look at the DB and the code and figure it out.
  • I do not know if I can publish the solution, if the administrators consider it inoperative please delete it.

    In your database, "ost_ticket" table, edit the "source" field.
    Under the "Length/Values" column select "ENUM/SET" option. Add the values you need.

    In the "Default" column select "custom" and enter the name of the ticket's origin. (Web, for example)

    Edit the include/staff/ticket-open.inc.php file at the end of line 133 change the value to 'Web';

    Edit the include/staff/ ticket-edit.inc.php file at the end of line 76 change the value to 'Web';

    Edit the include/class.ticket.php file in the array of line 143 add the same values you added to the database.

    This was enough in my case

    Regards!
    source.JPG
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