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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Agents cannot reset their password

Hello,

l just install OsTicket 1.10.
After the installation, l've setup parameters and create Agent.
The issue l have is that agents cannot resset their password and also if l try to setup the agent password during the creation, l have a blank frame when a click on set password buton.

please can someone help here ??

Noted : l activate the "Allow Password Resets" case on Agents settings.

thx

Comments

  • edited December 2016

    Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.

    "agents cannot resset their password"
    Why not?  What happening when they try?  What the error?  Whats the error in the PHP and/or webserver error logs?  Steps to reproduce error?  They aren't getting the reset email?

    "also if l try to setup the agent password during the creation, l have a blank frame when a click on set password buton."
    Screen shot?  Whats the error in the PHP and/or webserver error logs?  Steps to reproduce error?


  • Hello ntozier,

    see attached screen shot for what l did and what is my issue.

    When l click on SET PASSWORD BUTON.pdf
    222K
  • edited December 2016
    Please re-read my last reply and answer the rest of the questions.

  • Hello ntozier, see the answer for the rest of wuestion bellow.

    Why not?  
    @@@ They have this error message when try to reset the password from loging page: " 

    Unable to reset password. Contact your administrator"

    What happening when they try?  What the error?  Whats the error in the PHP and/or webserver error logs?  Steps to reproduce error?  

    They aren't getting the reset email?

    @@@ Yes they cannot get the reset email due to error l send above.
  • HRMHRM
    edited January 5
    I have been having the same problem with v1.10.  No users are able to set or change their password.

    There does seem to be a PHP error message generated at the same time as the change of password attempt:

    [05-Jan-2017 16:41:54 UTC] PHP Fatal error:  Call to a member function setTabActive() on null in /home/______/public_html/_______/scp/profile.php on line 50

    This is line 50 of profile.php:

    $nav->setTabActive('dashboard');

    I attached an image file. The file includes a code-view of the popup in the web browser.  The popup did not expand, so its height is only two lines of text tall.  No text is displayed, although according to the code, it should be showing "Loading ..." with an italicized H1 font.
    2017-01-05_083707.png
    1402 x 219 - 57K
  • @HRM this thread is about Agents not being able to reset their password... not Users.  Please start your own thread after reading: 

    Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance.  The more information you give us the better we will be able to assist you. Thank you.
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