Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Broken links in user messages

Greetings,

I'm running OS Ticket 1.9.7, Apache, Synology NAS.

When users get responses, the links result in 404 errors.

Two links in the email point to the same URL:


https://helpdesk.site.org/osticket/upload/scp/%{recipient.ticket_link}

When a user receives it in the email response, the first link produces a 404 error resolving to here:

https://helpdesk.site.org/osticket/upload/scp/%{recipient.ticket_link}

The second link in the same email, that looks the same as the first turns into this:

https://helpdesk.site.org/osticket/upload/view.php?auth=o1xaiaaaaczaaaaaud09y+W0RPtPSA==

but turns into this and works:

https://helpdesk.site.org/osticket/upload/tickets.php?id=89

Any ideas?   I'm new to this software.

Thanks
Fred








Comments

Sign In or Register to comment.