osTicket 1.7ST comes with the ticket header preview in tickets listing page, but sometime it's not enough to determine what action should do toward the tickets. And it's time-consuming for admin/managers to open each ticket and read its content one by one. So why don't we hide the last ticket thread content and only display them when we need?
Feature:
1. Fancy JQuery sliding effect
2. One-click to expend/hide all
3. User profile setting to expend all on default
How to:
1. When staffs click the toggle icon beside ticket subjects, the last ticket content toggle just below the ticket .
2. Toggle ALL tickets content by clicking button.
3. Staffs can set to expend all tickets by default in their profile page.
Best to use with ( Batch Ticket Assign) together, so admin/managers can preview and assign tickets directly in the tickets list page, without going into each ticket.
Preview:
Single ticket content expended
All tickets content expended
Staff profile setting on default expending
Install:
(http://richardfu.net/osticket-mod-toggle-tickets-content-preview)
My other Mods:
( Batch Ticket Assign)
( Auto Save)
Please like my blog if this helps you
[Toggle Ticket Content Preview.zip](https://forum.osticket.com/assets/files/migrated/f/0a33a45c6b7f9aed562be2d41e60b25.zip)