Our mitel phone system sends phones messages to Os Ticket by attaching .wav files to an email message. The problem we are having is that the phone system shows a From Email address of Company@10.111.2.1 and I think this naming convention is screwing up OST because I am getting constant OS Ticket alerts saying that "Excessive errors processing emails from mail.company.com. Please manually check the inbox."
I'm assuming if OST does not see a sender's email address with XXXX@XXXX.com it doesnt fetch the email... is that correct?
I dont think I can change the from email address of my phone system. Is there a way to get OST v1.7 to ignore the senders email address format? Or , is this