We are using this system to log support calls from our company. So we have a list off all the employees and department. It would be nice to have a way to use drop down to select a department and then a requester. Maybe add a section to maintain requesters.
This article adds just that.
http://www.tmib.net/agencies-dropdown-and-admin-ui-osticket-17st(http://www.tmib.net/agencies-dropdown-and-admin-ui-osticket-17st)
The Best!!!
This article adds just that.http://www.tmib.net/agencies-dropdown-and-admin-ui-osticket-17st(http://www.tmib.net/agencies-dropdown-and-admin-ui-osticket-17st)
Thank you!!!!! :)