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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Change due date on ticket reopen?

Is it possible for the SLA to restart once a ticket is reopened (this may already be the case?) and update the due date?


  • Sorry I do not utilize SLA's and haven't really played with the feature. Maybe Peter (dev) or someone else who does can answer your question.
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