I noticed in your beta testing there are slots for hosted osTicket apps, im a small hosting provider in the UK just opened our first office and can offer osTicket hosting space or help install for those in need etc offering my time and some hosting space for those in need to use osTicket if required, our hosting systems "PLESK" have one touch installs for osTicket etc making it very easy to install osTicket with no knowledge or reading README's
Just an idea to hewlp put summat back into osTicket and contribute to it.
Scott.