Apologies if this isn't the way to do this but I would be grateful if somebody could revisit this posthttp://forum.osticket.com/d/discussion//exchange-mailbox-polling#latestand review the updated info i added last week. Also please see the attached snip of my imap log. https://drive.google.com/file/d/1L-uuPcpHK-NggKPRDLz1rfH7rXtP6MWU/viewLines 1 to 6 show a successful connection which occured when i saved the e-mai settings in the Admin Panel. Lines 7 to 10 show the subsequent failure when running the Cron job. Also, as mentioned in previous post, AutoCron collects the mail successfully.