I just added a new agent to our OsTicket instance and once I clicked save I get the message below via email alert:
Duplicate entry '0-7' for key 'PRIMARY'<br />
<br />
---- Backtrace ----<br />
#0 (root)/include/mysqli.php(204): osTicket->logDBError('DB
Error #1062', '[INSERT INTO `o...')<br />
#1 (root)/include/class.orm.php(3133): db_query('INSERT
INTO `os...', true, true)<br />
#2 (root)/include/class.orm.php(597):
MySqlExecutor->execute()<br />
#3 (root)/include/class.staff.php(1114):
VerySimpleModel->save()<br />
#4 (root)/include/class.staff.php(1030):
Staff->updateAccess(Array, Array)<br />
#5 (root)/scp/staff.php(47): Staff->update(Array,
Array)<br />
#6 {main}
The agent is getting added, but this error continues to appear. Here is my system infoServer InformationosTicket Versionv1.10.1 (9ae093d) — Up to dateWeb Server SoftwareApacheMySQL Version5.5.56PHP Version7.0.30