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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Office 365 Email Retrieval

Greetings all,

It's been a while since I've worked with OSticket and I'm on a completely fresh install on top of Debian 9. I'm currently having issues retrieving emails from the configured office365 outlook account.

Do I need to configure anything inside of office365 to retrieve emails? I am able to send emails from the address I have setup, so I know SMTP is working 100%. I also get reply emails on tickets.

Can anyone point me in the right direction on Office365 Outlook configuration? Does it work with 1.10.4?

Here is a screenshot of my email configuration:


Some information on my environment:

Server Information
osTicket Version v1.10.4 (035fd0a)
Up to date
Web Server Software Apache
MySQL Version 5.7.23
PHP Version 7.0.30-0ubuntu0.16.04.1
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
APCu Improves overall performance
Zend Opcache Improves overall performance
PHP Settings
"1" is recommended if AJAX is not working
Setting default timezone is highly recommended
Database Information and Usage
Schema osticket (localhost)
Schema Signature
Space Used 2.55 MiB
Space for Attachments 0.03 MiB
Timezone CDT (Interpreted as America/Chicago)


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