not that easy ramrajone, I have been there a million times.Fact is this osticket and cron job has had issues for years, if I run "S:\wamp64\bin\php\php-5.6.36>php S:\wamp64\www\OSTicket\api\cron.php" from the cli there is no reason why this should not fetch emails from outlook.office365.com on port 993, in fact there is no manual command I can run to make this happen BUT I do know that the fetch works from within the program, I just cant control it, whether I set it to run 1 minute or 10 minute, it just decides to run when it wants but at least autocron runs when I login.guys - I have been through your pages, at least 20 different threads with this same problem!!!If Osticket can sole this one long standing problem with fetching emails, especially with office365, it will be ace!Thank you for trying to assist me, you guys are a good set of guys!