When the agent (or user or another agent) opens the ticket, it looks like that the user has created it. A little confusing.The Agent Mads has actually created it, but it seems like the user Tobias has created it.Can I avoid that?Screen Dump:https://frbforsyning-my.sharepoint.com/:/g/personal/maje_frb-forsyning_dk/EcSqtR23g3tBhmsIymfURzkBN_FKYaPY0CXUUqQcMn8b9Q?e=NfAX7h