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Agents can't see unassigned tickets
New install on Synology device -
osTicket Version v1.10.1 (9ae093d) — Up to date
Web Server Software: Apache/2.2.34 (Unix) mod_fastcgi/mod_fastcgi-SNAP-0910052141
MySQL Version: 10.0.34
PHP Version: 5.6.36
Some ticket templates didn't have an agent assigned and now the agents can't see any unassigned tickets. The user can login and see the outstanding tickets but they don't show once the agent logs in. How do I make unassigned tickets visible for the agent login?