I'm installing v1.10 for new client. For customer tickets, what are the typical status types that you have used? The default tix status types are: open, resolved and closed.I'm thinking maybe no more than 6 types?
Personally, I think it is easiest to stick with just the defaults.Whilst you can make advanced searches and still assign custom statuses the system doesn't do a lot with them. Perhaps the custom queues feature which is available for testing in the v1.11.rc1 release will make custom statuses more usable.
We have used Open, Closed, Resolved, and Pending for years.