I don't know why there's so little osTicket users supporting multiple customers, i make changes to this to better manage agents work, tracking, etc. Usually, on open source software, when i come up with an idea, someone has thought it before, and in progress, so i don't even wishlish it, but i find this changes i made crucial for me.If anyone needs this sort of things we could exchange features. For now, what i added is:- On the ticket list page, i show a per-organization open ticket count, crucial for anyone i guess, and with a link to filter those customer tickets only.- At the bottom of the ticket list, i added an agent activity count, that is, the count of comments on tickets an agent has made, so i can figure out how active they've been during a certain day- Below the agent activity count, comes the details of those comments, so i can quickly know if their activity is useful or is only garbage like "ok, ticket closed" and so on. Also i can see if they are on the right path to finding the solution or if they're lost, if they've been kind or rude.