Hi,
I have installed ostick 1.11 and I have a problem with form fields. I'm setting some fields as not visible to agents but for some reason I'm still seeing the field when an agent creates a new ticket.
Any help please ?
Thanks
1.11 has not been released. 1.11rc-1 has been released for testing purposes.Please provide screen shots of your settings for the fields, and environment details.
How can I upload screenshots please ?
You can't. You have to use an image hosting site and post the link.Some popular ones are: imgurgoogle photosFlickr500pxTinyPicImageShackDropbox
Assuming you're using a Windows PC you can install Picpick and then follow these directions.So easy!