Good afternoon, I am creating a custom form and when I want the message thread sent to me in the mail, only% {message} appears:Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.Version of osTicket?Custom Forms have nothing to do with email templates, not sending email, so I dont know what you are trying to ask.