Tickets are spread across multiple tables. ost_ticket, ost_thread with pieces of information in at least another half dozen tables. So yes, you would have to look at the database structure and write your own query for that.I think that the way it works is you look at ost_ticket and get the ticket_id. Then you look up the thread_id in ost_thread_event. Then you look up all entries in the ost_thread_entry where thread_id matches.