Hy,When we list all tickets in osticket, we have informations :ticket number - last update - subject - from - priority - department -Why not to add "Agent assigned ????" It's very important to know, for the chief, who is work for this ticket.
And to see in the summary also the deadline !
What version are you running?Mine production site lists who it is assigned to.
That would depend on the version, the fact that you can see a "department" column suggests it's not the latest one, or it has been modified.
Sorry,I have french version, bad traduction...in french, it's "service" and I wrote in english "department" but I don't know the real name...
Ticket n°Date de créationSujetDePrioritéService
version v1.10.1
Here are the columns in unmodified v.1.10.1 Open Tickets (Ouverts) list: Ticket n°Dernière mise à jourSujetDePrioritéAssigné àEvery list has Assigned to (Assigné à) as the last column except for My Tickets (Mes tickets).My Tickets displays Department (Service) as the last column because, after all, if all the tickets are assigned to you, why would you need to know who they are assigned to?!Is this not how it works in your installation?
Yes, it does work that way. Most of our staff only work in one department, and my tickets rarely last long enough for me to need that view! ;-)OP's query was about the "All Tickets" view.
If I click on button "search", I see tickets of my service, and there is no the name to agent who is assigned, even if it's not me.
even thing, with tickets "en retard" (too late). No agent named, even if it's in my service.
@[deleted],Is there an "All Tickets" view?
The open tickets view, lol.
@>If I click on button "search", I see tickets of my service, and there is no the name to agent who is assigned, even if it's not me.That's weird. The last column in the Search Results in my 1.10.1 install is Assigned to (Assigné à).Only thing I can think of: are you logged into an account with administer privileges?
yes, I have administer privileges.
I tried in english to see :
NumberLast UpdatedSubjectFromPriorityDepartment
To see "agent assigned" Under Agent ProfileStatus and Settingscheck the box: Show assigned tickets on open queueIt will change Ticket view colum from Department to Assigned To
ok !!!!!!!!!!!!!!!!!!!!!!!!!!!!Thanks !! I would never find it without your answer !!!!!!!!!