Hy,OsTicket v1.10.1 (9ae093d)When we create a new ticket, it would be good to have filter in listbox "Help topic" :Example :If I am an agent in commercial department, when I create ticket, I see just the "x" choices in the listbox that is dedicated to this department and not All the lines in "Help topic".If I am an agent in IT department, I see just the "y" choices in the listbox that is dedicated to the IT department.It would be an option to activate and it could be usefull if you have a lot of agent in different hotlines (IT support, purchasing department, etc for example...)