That is, what I am talking about.In detail: case 'reply': if (!$role || !$role->hasPerm(TicketModel:)) { $errors = __('Action denied. Contact admin for access'); } else { $vars = $_POST; $vars = $response_form->getField('attachments')->getClean(); $vars = ThreadEntryBody:($vars); $StatusID = $_POST; if ($StatusID == 1) {mail($mailto, $encoded_subject, $mailbody, $headers)} if(!$vars) $errors=__('Response required');Status ID can you read in DB.