osTicket has a great feature, I have been using for a while now and love itWhen logged in as Agent under Help Topics, I do not see an option to short Help Topic, Status, Type, etc...Under /SCP/helptopics.phpI do see an option to select the sorting Mode: Alphabetically or Manually (that's to set the Help Topic)it would be nice to have this option, so if help topic gets big list easy to see if one already created or similarThank you