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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

CRON setup help using

Sorry to ask this but having spent a day on it and
getting nowhere I am pulling what hair I have left out  .. I have followed
my only option is external because my host does not support pipping or scheduling.
I created a API key in line with details and with cronjob IP and set it up here  I have tried every combination but I just
can't get it to work ... any ideas?

I think the website is http://www.{my domain}/support/api/cron.php

I have tried with and without http authentication
The set the request method to GET the header to ‘wget’ and the value to
‘-q -O /dev/null --user-agent={my API key}I have tried lots of changes, revisions and configuration but all of
them just return with ‘cron.php only supports local cron calls - use http ->


  • Perhaps this will assist you? isn't but the basics are the same.
  • Thank ntozier but rcron has been dropped in latest version and is not included. I had see the easycron site and instructions however there is not a new version that describes how to use the cron file with the additional settings that easycron has.
  • rcron is in the latest version.  I'm not sure why you would think that it is not.
  • Sorry, I used an auto install from my host so it was includedm just downloaded the install file from the osticket site and it's in a seperate script folder.
    Have tried this easycron and it is still not working ... however I will keep trying

  • Copied the easycron setup and I am now getting:

    HTTP/1.1 404 Not Found
    Date: Fri, 08 Jun 2018 20:31:47 GMT
    Server: Apache
    X-Powered-By: PHP/7.0.29
    Vary: Accept-Encoding
    Content-Type: text/html; charset=UTF-8
    X-Varnish: 1044864028
    Age: 0
    Via: 1.1 varnish (Varnish/6.0)
    Content-Length: 25
    Connection: keep-alive

    No input file specified.

    Guess it is the PHP version? Will try other versions.
  • Same error message with PHP5.6

  • It is because my host is FastCGI not suPHP - i have found a solution here,-wget,-crontab-and-FastCGI
    But how do I call cron like that remotely?
  • I'm not sure what you mean. 
    You configure the rcron.php file.  
    You put it in a web accessible location.
    You use the remote cron service to call the file.
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