Hi All,I've setup a few ticket filters to auto assign the ticket to a particular agent based on the rule criteria below.Ticket / Issue Details -> Contains -> "KEYWORD" I've marked the checkbox 'stop processing further on match'Each filter only has a single rule (keyword).There has been multiple examples of a ticket being assigned to an agent where the issue details does not contain the keyword.Is there anyway to identify which rule was matched?It only seems to be happening with one particular agent but because the rules need to be setup with an execution order, the agent in question is in the first rule. So I assume this is why, it's only happening to him.