I am testing out osticket and when I open a new ticket the company name is using my name rather then the actual company name. Why is the company name showing as my name rather then the actual company name that is set in Settings > Company > Company profle > Company name?
Dear John,
Our customer care team has
created a ticket, #645601
on your behalf, with the following details and summary:
Topic: Report a Problem
Subject: Cannot login
Cannot login.
If need be, a representative will follow-up with you as soon as possible. You
can also view
this ticket's progress online.
Your John Doe Team,
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