I am new to osTicket and PHP programming, but I have a lot of scripting background (shell script, Perl).I am running version1.10 and I am attempting to make a plugin to connect to another system. I have created a custom form and assigned it to a help topic. When I create a ticket, I see the fields from my custom form and I am able to fill them in and submit the ticket successfully. I created a plugin and have it added and working based on the ticket.created signal. I am able to pull standard entries (like email), but for some reason I am unable to read the variables from the custom form.I am assuming there is an easy function to reference the variable name and get the value that was entered. Can someone be so kind as to point me in the right direction? should I be using getVar()? getField()?Thanks, Chris