Thank you for the suggestion, however its been suggested several times already.Also several different people have already figured out ways to implement this.Here are some URLs to get you started:http://forum.osticket.com/d/discussion//are-round-robin-ticket-assignments-availablehttp://forum.osticket.com/d/discussion//round-robin-featurehttps://github.com/osTicket/osTicket/issues/2015https://github.com/zammad/zammad/issues/1581