i agree
I agree with you, i would like to see a username login, i acually thought this release was going to have this in it from what peter said awhile back ago, but i guess not.
I think not having this feature is keeping the ticketing system from being the best it can be, the only major flaw i see is this issue, not many people keep their tickets numbers, or emails that contain the ticket number, thus making it so they have to keep re opening tickets cause they forget
maybe add some kind of feature where ostickets lets us choose which method we would like to use, the first method would be login via email and ticket number or we can disable that one and enable username login.