Hi,I searched the forum but I did not find an answer to my question.I'm starting to use OsTicket but there are still many things to learn.For example, I can not figure out how to allow an operator to assign a ticket to himself.Thanks for your help.
:-(
Push the button marked: "claim"
If they don't have it, you might need to give them assign permissions via their Role
perfect, it was simpler than I had imagined :-)Thank you very much !