Hello,
Unfortunately the content is cut off for some tickets. Usually always with umlauts. Occurs both in HTML, as text mails. The corresponding setting in osTicket does not solve this problem. The current version is used. What can this be?
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What information do you need?
osTicket version 1.10.1
No logs related to the error
Mail Sending: SMTP
Mail Fetching/Receiving: IMAP
PHP version: 5.6
Operating System: Linux
Staff side of the UI
are you running any language packs?can you send us a example of the original email with full headers to neil at osticket dot com for us to test with?How old is your installation?Is it an upgrade or a new install?