osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
[resolved] Set up IMAP fetch not to delete mail
we installed latest stable version of osticket and outgoing communication is working fine.
Now i'd like to set up a mail fetch , reading through forum i concluded that default action after mail fetch is to delete it.
Would it be possible for osticket to fetch mail, mark it as read and create ticket without deleting the email itself?
Also, would such a read e-mail initiate creating of new ticket on each fetch ? I'd like to circumvent that.
Thank you in advance.