osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
osTicket Version: v1.9.14 (8b927a0)
Web Server Software: Microsoft-IIS/8.5
MySQL Version: 10.0.14
PHP Version: 7.0.15
We are experiencing and issue with user not being able to check their ticket status. When entering their email and the ticket number provided by the application and the receive the following error "Account confirmation required", if both the email and ticket number is valid what functionality trigger the error?
This error only occur for a few user.