We are pleased to announce the release of osTicket 1.7.0, the first stable release of the osTicket 1.7 series.
The release is a complete overhaul of the previous stable version and includes a range of new and improved features. The most notable additions include;
Dashboard and Reports - historical ticket statistics
Public Knowledge Base - searchable FAQs
Ticket Filters - rule based ticket routing and/or auto-assignment
Database-backed Attachments
Service Level Agreements (SLA) Support
Ticket Export Support (PDF/CSV)
API - JSON/XML/EMAIL Support
CSRF Protection
Most importantly; better, fast and secure code
For a complete list of core features visit (osticket.com) and be sure to check the (release notes).
Downloading
If you are installing osTicket for the first time, then simply (download osTicket 1.7.0) or clone (v1.7 gitHub repository) and follow the (installation guide) on the wiki. If you are using an older version of osTicket, we highly recommend that you upgrade to the latest version - please refer to the (upgrade guide) for complete instructions.
Please remember to utilize (gitHub) when reporting confirmed bugs. For general discussions, questions, feedback and comments - please use (v1.7 section) of the forum.
Need Help?
If the thought of installing, upgrading or configuring osTicket make you shiver - then feel free to seek help in the (forum) or (contact us) for paid support. We provide (professional installation, upgrade and setup help) as well as brand new (cloud-hosting) (Shhh…don’t tell. It’s in private beta.)
Acknowledgement
Special thanks to fine (folks) who helped make this release a reality as well as those who tried dpr/rc releases and reported bugs and/or gave invaluable feedback. Thank you to each and everyone of you!
See you soon! :)