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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

how to install new Language?

i'm downloaded the Language from and uploaded it on i18n folder then from admin panel => Primary Language: 

but the change happened in css and help boxes, the tabs and field names still English.

osTicket Versionv1.10.1 (9ae093d) —  Up to date
Web Server SoftwareApache/2.4.29 (CentOS)
MySQL Version10.0.34
PHP Version5.6.33

Installed Language Packs

العربية —

ar — include/i18n/ar

English (United States) (الإنجليزية (الولايات المتحدة)) —

en_US — include/i18n/en_US


  • You download and install the language files by:
    • Go to
    • Click on Language packs tab.
    • Click the Download button next to the one you want.
    • upload the phar file to the include/i18n folder of your osTicket installation.
    Once you have done this log into your osTicket installation as an admin.
    • Go to : Admin panel -> Settings -> System.
    • Under Add a Language select the language that you want to add. 
    • Click Save Changes.

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