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Printing Tickets - Need to Show IP

When printing tickets it no longer shows the IP on the printed form. We use IP to track user locations so need that on the printed tickets.

I'm totally new to this platform but I think we just need to edit a template?


  • I think that you would have to edit the 
    /include/staff/templates/ticket-print.tmpl.php circa line 153-154

  • Any ideas what to edit it to?

        <th><?php echo __('Source'); ?></th>
       <td><?php echo $ticket->getSource(); ?></td>

    It would be fine to remove SOURCE:Web on the printout for Source:IP or just IP:x.x.x.x

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